Technical Questions

Troubleshooting tech problems with the app or questions about the security of our data.

I can't log in
Make sure you have the latest version of the Facebook app and the latest version of Kinnecting.  Go to your phone settings and log out of Facebook ...
Sat, 30 May, 2015 at 11:22 AM
The app keeps crashing
Make sure you have the latest version of Kinnecting.  Delete and reinstall the app. (This doesn't delete any of your information)  ...
Sat, 30 May, 2015 at 11:05 AM
My information isn't showing up on my Kinnecting profile
We respect your privacy. If you've previously set your privacy settings in Facebook to anything other than public, or have limited our access duri...
Sat, 30 May, 2015 at 11:30 AM
Is my information secure?
For the record, the information we collect is used simply for matching you with nearby parents we think you would want to know.  We don’t share any exact...
Thu, 24 Sep, 2015 at 12:46 AM
How do I delete my account?
Just ask.  Simply create a ticket with the Topic: Account Deletion and tell us you want us to delete your account.  Poof. You're gone.  ...
Sat, 30 May, 2015 at 11:29 AM